In-Person Transactions Mobile Modernization
I led design efforts to standardize in-person transaction mobile offerings as a part of a modernized tech infrastructure aimed at reducing tech and design effort to launch new experiences by 40%.
Timeline: December 2024 - May 2025
Role: Lead UX Designer
Type: UX/UI, redesign, templatization
ATM marketing templates
Creating ATM templates to enable rapid deployment of marketing content to show during transactions in order to increase user awareness of self service banking features. Initial test performed 2x better than initial estimates.
Timeline: March 2024 - May 2024
Role: UX Designer
Type: UX/UI, prototype testing, templates
Recoveries vision
Vision concepts for the future of the Capital One Recoveries customer experience and a set of centralizing artifacts for the Recoveries team.
Timeline: March 2023 - August 2023
Role: Lead service designer
Type: Vision, knowledge mapping, journey mapping, ideation
Case servicing center templates
A self-service hub for Capital One customers to understand the status of their ongoing cases without needing to call.
Timeline: Fall 2022 - Spring 2023
Role: UX Designer
Type: UX/UI, templates, user research
